1. Obtain the details of the exclusion

Speaking to the family to get information about the exclusion can be difficult. Some information will be sensitive, and young people can be reluctant to discuss information that they think might land them in trouble.

However, having accurate information is vital to making an effective plan for challenging the exclusion and preparing an impactful set of arguments.

The opening conversation with a young person is an opportunity for them to tell you what is important to them, and what they want to achieve. However, it is also helpful to get specific information that is going to enable you to support them effectively. Sometimes, the family's concerns will not be something that will form an effective challenge to the exclusion. In these circumstances, it can be helpful to provide clear information on why you would recommend pursuing certain lines of challenge, even where these are not in line with the family's concerns.

Warning: obtaining, storing or otherwise processing personal information is regulated and can lead to penalties if done improperly. The use of this form should only be done in compliance with relevant standards and you should seek advice if in doubt.


Once you have spoken with the family and taken information, continue to the next step.

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