Operations over the Christmas Season

We are closed for Christmas from 4:00pm on Tuesday 24th December to 9:30am on Thursday 2nd December. If you need support, there are a range of organisations you can contact.
19 Dec 2019

Help and Support over Christmas

Emergency services: 999

Your local authority duty/out of hours service. These are open 24 hours a day, 7 days a week. You can find your local authority here.


If you require assistance at the police station or have been contacted by the police who wish to interview you, you can contact our emergency 24-hour Crime Contact Line over the Christmas period on 07886 755321.


Shelter: 0808 800 4444. You can use this helpline if you have nowhere to sleep, or might be homeless soon; you have somewhere to sleep, but nowhere to call home; or you are/could be at risk of harm. The helpline is open 8am-8pm on most weekdays and 9am-5pm on weekends and 25th and 26th December and 1st January.

The Albert Kennedy Trust. Advice and support for lesbian, gay, bisexual and trans young people including accommodation issues. Closed Christmas Day, Boxing Day and New Year's Eve.

New Horizon Youth Centre. Support for homeless and vulnerable young people in London.

Alone in London. Support for homeless people in London aged 16-25.

Crisis at Christmas: 0300 636 1967. Crisis day centres will be open in North, West, South and East London for Christmas support from Monday 23rd December-Sunday 29th December. There will also be a Christmas centre open in Croydon.

The Simon Community. Support for the homeless (mainly food provision).

Domestic Violence

Freephone 24-hour National Domestic Violence Helpline: 0808 2000 247

Crisis Support

Samaritans: 116 123.

Support for Children and Young People

Childline: 0800 1111.

NSPCC: 0808 800 5000.

Office of the Children's Commissioner - Help at Hand Team: 0800 528 0731.