We are closed for Christmas from 5:30pm on Monday 24th December 2018 and will re-open at 9:30am on Wednesday 2nd January 2019. Please see below for people to contact if you need urgent support over the Christmas period.

For urgent crime issues only, the 24-hour Crime Contact Line is still open over Christmas.

Help and support over Christmas:

Emergency services: 999

Local authority duty/out of hours service. They are open 24 hours a day, 7 days a week. See the local authority website for contact details.


Winter Shelters: Homeless Link

The Albert Kennedy Trust (advice and support for lesbian, gay, bisexual, and trans young people including accommodation issues). Closed Christmas Day, open Christmas eve and New Year’s eve until 2 otherwise normal opening hours.

New Horizons –25th-31st December 11-4pm emergency support request in the centre.

Alone in London

Support for the homeless – mainly food provision.

Shelter: 0808 800 4444

Crisis at Christmas- food and support

Domestic violence:

Freephone 24 hour National Domestic Violence Helpline: 0808 2000 247

Crisis support:

Samaritans: 116 123

Support for children and young people

Childline: 0800 1111

NSPCC: 0808 800 5000

Office of the Children’s Commissioner- Help at Hand team: 0800 528 0731

We'd like to wish all our clients, colleagues and supporters a very Merry Christmas and all the best for the new year!